Arkansas Insurance Adjuster Practice Exam 2026 - Free Insurance Adjuster Practice Questions and Study Guide

When adjusting an auto liability claim and the claimant has retained an attorney, it is important for the adjuster to include both the claimant and their attorney in every discussion. This ensures that all parties are kept in the loop and that communication is transparent. Choosing to advise the insurer to have an attorney present in every discussion (Option A) could be seen as adversarial and potentially escalate the situation. Dealing directly with the attorney, rather than the claimant (Option C), could be seen as excluding the person who actually experienced the loss and may create additional tension. Ceasing the adjustment process and letting the claim go to court (Option D) should only be considered as a last resort, as it is time-consuming and costly for all parties involved. Option B is the most appropriate choice as it allows for direct communication between the adjuster, claimant, and their attorney.